Personalising care - thinking out loud

I work in a hospice, with a team of people who are ready to put those in their care first. We have an established model of care based on good practice common to hospices in the UK. I wonder though if we could do it differently keeping the care person centered but starting from a different point?
Hospice care claims holistic (all encompassing) underpinnings, understandably so. The current model starts with the professionals saying what should be included in a holistic view then using it to gather information said to be useful for planning and providing the care required by the person who needs it. Is this the right place to start? Are we in danger of losing sight of the immediate and important things for people nearer the end of their lives, in our anxiety to find out everything?

My thought is that using the personalisation tools advocated by Helen Sanderson Associates, see http://www.helensandersonassociates.co.uk/ we can look afresh at what we do. Changing the starting point for the professionals could make difference for the better in what we do. The exciting thing for me is the opportunity that is coming our team's way - with a new building getting closer providing us with an excellent chance to look again at what we do and the way we do it. There is a sense of revolution about it - a quiet one that could change appraoches to end of life care.